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Meet Ranger 

Friendly, 24/7 support to help you with your everyday banking needs. 

Banking by phone, made more convenient  

Ranger* is Peak's new virtual assistant, designed to help you get answers, manage everyday banking tasks, and find support whenever you call. And when a conversation with a team member is the best option, we're always here to help at (800) 258-3115. 

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*Ranger will never call you. To protect your account, Ranger may ask you to verify your identity. We’ll only send a verification request when you’re actively interacting with Peak Credit Union. If you receive an unexpected text or request, do not respond and contact us directly.

What can Ranger help you with? 

  • Check account balances
  • Review recent transactions
  • Make loan payments
  • Get loan information
  • Transfer funds between eligible accounts
  • Update information on your account
  • Find branch hours and locations
  • Get answers to common banking questions 

Just speak naturally

Ranger is designed to understand everyday conversation. Try saying:

  • "What's my checking account balance?"

  • "I'd like to make a loan payment."

  • "Can you tell me my recent transactions?"

  • "What time does the Olympia branch open?"

  • "I need to update my phone number."

Interacting with Ranger. What to expect?  

As you talk with Ranger, you may hear a brief typing sound after answering a question. That’s simply a cue that Ranger is working on your request. Ranger is also designed to listen without interrupting. If you start speaking while Ranger is responding, Ranger will pause so you can finish. And if you ever miss something, just ask Ranger to repeat it.

To protect your account, Ranger may ask you to verify your identity. We’ll only send a verification request when you’re actively interacting with Peak Credit Union. If you receive an unexpected text or request, do not respond and contact us directly.

Available when you need it 

Get banking help whenever it works for you. Ranger is available 24/7 to help with many everyday banking needs. 

Safe and secure 

Ranger uses secure authentication methods and maintains the same security and fraud prevention standards you expect from Peak Credit Union.  

Need a team member? 

We're still here for you. If you need additional assistance, Ranger will connect you with a Peak representative for personalized support.  

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