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How to Cancel or Change a Bill Pay Payment

Use this article to update or cancel a scheduled Bill Pay payment before it begins processing.

Depending on the payment status, you may be able to:

  • Cancel a scheduled payment
  • Change the payment amount
  • Change the payment date
  • Change the account used for payment
  • Update payment comments

Important: Bill Pay payments can generally be edited or canceled until 4:00 PM ET on the date the payment is scheduled to process. Once a payment begins processing, changes may no longer be available. 

Before You Begin

You can only edit or cancel payments that are listed in the Pending section of Bill Pay.

If the payment has already been processed, it may no longer be eligible for changes or cancellation.

How to Cancel a Scheduled Payment

  1. Log in to Digital Banking.
  2. Select Transfers & Payments.
  3. Select Bill Pay.
  4. Bill Pay will open in a new browser tab.
  5. On the Payments page, locate the payment in the Pending section.
  6. Select Edit.
  7. Enable the option I would like to stop this payment.
  8. Select Submit.
  9. Review the information and confirm the cancellation.

Once submitted, the payment will be removed from your pending payments list.

How to Change a Scheduled Payment

If the payment has not started processing, you can update certain details.

  1. Log in to Digital Banking.
  2. Select Transfers & Payments.
  3. Select Bill Pay.
  4. Open the Payments page.
  5. Locate the payment in the Pending section.
  6. Select Edit.

From here, you can update:

  • Pay From account
  • Payment amount
  • Payment date
  • Payment comments
  1. Review your changes.
  2. Select Submit to save the updated payment.

Editing Recurring Payments

Recurring payments can typically be modified using the same process.

You may be able to update:

  • Payment amount
  • Payment frequency
  • Payment date
  • End date
  • Pay From account

If significant changes are needed, it may be easier to cancel the existing recurring payment and create a new one.

Payment Processing Deadlines

Bill Pay payments are not processed on:

  • Saturdays
  • Sundays
  • Federal holidays

Weekend and holiday schedules can affect payment timing and when changes are allowed.

Reminder: Changes or cancellations must generally be submitted before 4:00 PM ET on the payment processing date. 

Frequently Asked Questions

Why can't I edit my payment?

  • If the Edit option is not available, the payment may:

    • Already be processing
    • Already have been delivered
    • No longer eligible for changes

Can I cancel a payment after it has been processed?

  • No. Once a payment has started processing, it may no longer be eligible for cancellation.

Will my payment always be delivered the same way?

  • No. Bill Pay determines the fastest available delivery method for each payee.

  • Payments may be delivered:
    • Electronically through ACH
    • Electronically through a virtual card
    • By paper check
  • The delivery method may change over time depending on the payee.

What if my payment is due soon?

  • If your payment due date is approaching, Bill Pay may offer Rush Delivery options for eligible payees.

  • Additional fees may apply.

     

What if my payee hasn't received the payment?

  • If the payment status shows as processed but the payee has not received it:

  • Allow additional time for mailed check payments. 

    1. Verify the delivery date.
    2. Allow additional time for mailed check payments.
    3. Review the payment status in Bill Pay.
    4. Contact Bill Pay Support if additional assistance is needed.
  • Bill Pay Support: 800-281-6051

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