Get started with Bill Pay

How to enroll in Bill Pay

1. Navigate to Menu > Transfer & Payments > Bill Pay.
2. Select the account you want Bill Pay payments to deduct from.
3. Click Enroll in Bill Pay.
4. A pop-up will confirm your enrollment. Select Continue to Bill Pay.
5. Review the Terms & Conditions, then click Accept & Submit.
6. A welcome prompt will display—select Continue to get started.

How to pay bills

Bill Pay is free for Peak Credit Union members and allows you to:

• Send payments to virtually anyone in the U.S.
• Pay utilities, credit cards, or individuals like landlords or babysitters.
• Schedule one-time or recurring payments up to one year in advance.
• Receive eBills from participating merchants.

Benefits of Bill Pay:

• Free, secure, and available 24/7.
• Saves time and money by consolidating payments in one place.
• Stores your payment history for easy access.
• Reduces risk of lost or stolen checks.
• Helps the environment by reducing paper use.

How to set up eBills in Bill Pay

1. Log in to Bill Pay and select + Payee or go to the Payees tab.
2. After adding the payee, navigate to Biller Connect and select the payee.
3. Follow the prompts to complete the eBill setup.
   (It may take 1–2 weeks for new eBills to appear.)

How to add a payee

1. Go to the Payment section and click + Payee or use the Payee tab.
2. Enter payee details and associated account information.
3. Search for payees or select from frequently used options.

How to schedule a payment

One-time payment:

1. Select Payment from the top menu.
2. Locate the payee and enter the amount and payment date.
3. Click Pay, review details, then click Submit.

Recurring payment:

1. Select Payment, then choose Make it recurring for the payee.
2. Set payment amount, frequency, start date, and end date (if applicable).
3. Click Submit, review, and confirm.

How to set up Bill Pay alerts

1. In Bill Pay, go to My Account > View Alerts.
2. Choose alert types (e.g., recurring payment processed, new eBill received).
3. Select delivery method: email, SMS, or both.
4. Click Update to save.

How to pay an individual person

1. Select Pay a Person in Bill Pay.
2. Choose Direct Deposit or Check.
3. Enter required details: name, contact info, account/routing numbers, and address (for checks).
   (Direct deposit requires 2-factor authentication.)

Frequently asked questions

Q: How are payments delivered?
A: Most payments are sent electronically; others by paper check via USPS.

Q: Is Bill Pay secure?
A: Yes. It helps protect against identity theft from lost or stolen checks.

Q: How long does it take for payments to process?
A: Typically 2–7 days, depending on delivery method.

Q: What is an eBill?
A: An electronic version of a paper bill delivered directly to your Bill Pay account.

Q: How do I know if a payee offers eBills?
A: A “Set up eBill” link will appear next to the payee in your dashboard.

Q: Will I still receive paper statements?
A: Yes, unless you contact the payee to stop them.