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Peak Mobile App Not Loading or Crashing: Troubleshooting Steps

If the Peak Credit Union mobile app won't open, keeps closing, loads slowly, or isn't working as expected, try the troubleshooting steps below.

Many mobile app issues can be resolved by restarting your device, checking your internet connection, or making sure your app and device software are up to date.

1. Close and Reopen the Peak App

  • Start by completely closing the Peak mobile app, then open it again.

  • If the problem continues, move to the next step.

2. Restart Your Mobile Device

  • Restarting your phone or tablet can resolve temporary issues that may prevent an app from opening or working correctly.

  • After your device restarts, open the Peak app and try again.

3. Check Your Internet Connection

  • The Peak mobile app requires an internet connection.

  • If the app is loading slowly or not connecting:

    • If you're using Wi-Fi, try switching to cellular data.
    • If you're using cellular data, try connecting to Wi-Fi.
    • Confirm that other websites or apps requiring internet access are working.
  • If the app works on one connection but not the other, the issue may be related to your internet connection.

4. Check for a Peak App Update

An outdated version of the Peak app may not work correctly.

Check the Apple App Store or Google Play Store for an available update. If an update is available, install it and then reopen the Peak app.

5. Update Your Device

  • Your phone or tablet's operating system should also be kept up to date.

  • The Peak mobile app currently supports:

    • Apple iOS: Version 17 or newer
    • Android: Version 13 or newer

  • If your device is running an older operating system, update the device if an update is available.

Note: A device that cannot be updated to a supported operating system may not be compatible with the current Peak mobile app.

6. Try Digital Banking in Your Mobile Browser

  • If the Peak app still isn't working, try signing in to Digital Banking through the web browser on your mobile device.

  • If Digital Banking works in your browser but not in the Peak app, continue with the app troubleshooting steps below.

7. Uninstall and Reinstall the Peak App

  • If updating the app doesn't resolve the issue, delete the Peak app from your device and reinstall it from the Apple App Store or Google Play Store.

  • After reinstalling, open the app and sign in again.

Before deleting the app: Make sure you know your Digital Banking Login ID and password. You may also need to complete additional verification when signing in again.

Frequently Asked Questions

What if the Peak app works on Wi-Fi but not cellular data?

  • Try checking your device's cellular settings to make sure the Peak app is allowed to use cellular data.

  • If other apps are also having trouble connecting through cellular data, the issue may be with your device or mobile service.

What if Digital Banking works in my browser but not in the app?

  • First, make sure you're using the latest version of the Peak app and a supported version of iOS or Android.

  • If you're already up to date, try restarting your device. If the problem continues, uninstall and reinstall the Peak app.

What if neither the app nor Digital Banking in my browser works?

  • Check your internet connection and try another network if available.

  • If the issue continues across different connections or devices, contact Peak for assistance.

What if Face ID, Touch ID, or biometric login isn't working?

  • Biometric authentication is controlled in part by settings on your mobile device. Confirm that Face ID, Touch ID, or biometric authentication is enabled on the device.

  • For device-specific assistance, use the support resources provided by your device manufacturer.

Will reinstalling the app change my Peak accounts?

  • No. Reinstalling the Peak mobile app does not remove or change your Peak accounts. You will need to sign back in after reinstalling the app.

Need More Help?

Ranger is available 24/7 through website chat to answer questions and help you find information.

Live chat with a Peak representative is available during business hours:

  • Monday-Friday: 8:00 a.m. - 6:00 p.m. PT
  • Saturday: 9:30 a.m. - 2:00 p.m. PT
  • Excluding holidays

If you've completed the troubleshooting steps above and the Peak mobile app still isn't working, start a chat with Ranger or connect with a live representative during available chat hours.

When contacting us, it may be helpful to have the following information available:

  • Type of device you're using
  • Device operating system version
  • Peak app version
  • What happens when you try to open or use the app
  • Any error message displayed

Prefer to call? Contact us at (800) 258-3115.

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