Get Help with Late Loan Payments or Account Issues
If you need help with a past-due loan payment, a repossessed vehicle, or a negative account balance, our Account Solutions team can help.
Contact Account Solutions for assistance with:
- Late or past-due loan payments of 30 days or more
- Negative account balances of 30 days or more
- Vehicle repossessions
- Voluntary vehicle surrenders
- Bankruptcy-related account questions
Contact Account Solutions
Call (877) 922-2216 to connect directly with the Account Solutions Department.
Hours:
- Monday - Friday: 8:00 am - 6:00 pm PT
- Saturday: 9:30 am - 2:00 pm PT
Is Account Solutions the Right Team?
Account Solutions can help when a loan payment or negative account balance is 30 days or more past due, or when you need assistance with a repossession, voluntary surrender, or bankruptcy-related account issue.
For general questions about making a loan payment or your available payment options, see Ways to Pay Your Loan.