Ways to Pay Your Loan

You can pay your loan several different ways:

• Sign up for automatic payments
• Make a payment online
• Transfer funds from other accounts
• Call in your payment
• Mail in your payment
• Visit a branch to make your payment

Set up Automatic Payments

You can set up your monthly loan payment to be automatically deducted from your accounts at Peak or another financial institution. This gives you control over when and where your payments come from.

To set up a recurring payment from an account you have at Peak, you’ll:

1. Log into online banking on your desktop or in the mobile app
2. Select Transactions and Funds Transfer from the left menu
3. Select the account you’d like the funds to be pulled from every month in the “From” drop-down
4. Select the loan you’ll be paying in the “To” dropdown
5. Enter an amount
6. Check the box that says “Make this a recurring transaction” and then select how often you’d like the transaction to occur
7. Choose the date you’d like the payment pulled every month and select an end date (or check the “Repeat Forever” box)
8. If you’d like, you can fill out the Memo to remind yourself what payment it’s for
9. Click or tap the Transfer Funds button

You’re all done! The funds will be pulled from your account automatically after you set this up.

To delete a recurring transaction, you'll need to delete both recurring transactions and any single transactions that have already been queued.

To delete recurring transactions:

1. Select Activity Center from the left menu
2. Click on Recurring Transactions
3. Find the recurring payment you’d like to cancel or delete
4. Click on Actions and then “Cancel Series.”

Once you’ve cancelled the recurring transaction, there’s one more step:

1. Click on Single Transactions
2. You may see one more payment with an “Authorized” status; click on it to see when it will process. The process date may be next month, so you’ll need to delete this transaction as well.
3. Click on Actions
4. Click on Cancel

Now you’ve deleted your recurring funds transfers and any that were in queue to be processed.

If you’d like your payment to be pulled directly from another institution on a specific date every month, please give us a call and we can set it up for you or stop the regular payments.

Make a Loan Payment Online

If you have one of these loans, you can make a payment online from another checking account using an ACH payment:

• Auto and RV loans
• Personal loans

Currently, we cannot take online payment for mortgages or home equity loans

Transfer Funds from Other Accounts

If you’d like to make your payment manually every month, you can transfer funds from Peak accounts or accounts at other institutions.

To transfer funds from another institution, you’ll first need to enable External Transfers to link outside accounts to your Peak accounts. Once you’ve enabled and verified your accounts at another institution, you can transfer your payments from them.

To transfer money from Peak accounts or external accounts that you’ve verified:

1. Log into online banking on your desktop or in the mobile app
2. Select Transactions and Funds Transfer from the left menu
3. Select the account you’d like the funds to be pulled from every month in the “From” drop-down
4. Select the loan you’ll be paying in the “To” dropdown
5. Enter an amount
6. Select the date when you’d like the funds to transfer and fill out the memo box if you’d like
7. Click or tap the “Transfer Funds” button

Call, Mail, or Visit a Branch to Make a Payment

If you’d rather speak to someone about your payment, visit any branch or give us a call at (800) 258-3115 to make your payment. If you pay via ACH or debit card over the phone, there is a $20.00 fee.

You can mail in your payment every month. Include your loan number on your check and mail it to:

TwinStar Credit Union
P.O. Box 718
Olympia, WA 98507
This includes auto, RV and personal loans. This does not include credit cards and mortgages.