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How to Update Your Personal Information

Use this article to update your contact details with Peak, including your address, phone number, and email address.

What counts as Personal Information?

Personal information includes:

  • Full Name
  • Date of Birth
  • Mailing Address
  • Phone Numbers
  • Email Addresses
Note: Beneficiaries are managed separately and should also be kept up to date.
 
 

How to Update Your Personal Information

Option 1: In Digital Banking (Profile Information)
 
Use this option to update your address, phone number, or email on your account.
  1. From the menu, select Settings
  2. Select Profile
  3. Edit your:
    1. Physical address
    2. Phone number
    3. Email address
  4. Submit your changes
 
Option 2: In Digital Banking (Security Contact Preferences)
 
Use this option to update how you receive Secure Access Codes for login and verification.
 
  1. From the menu, select Security
  2. Select Secure Delivery
  3. Edit, add, or delete phone numbers or email addresses
  4. Select Save

You can add multiple phone numbers and email addresses.

Option 3: By phone

Call us at (800) 258-3115.

  • We'll ask questions to verify your identity for your security
  • If your identity can't be verified, a DocuSign form may be required

Important: If you update your address by phone, new debit or credit cards will not be mailed for 30 days to help prevent fraud.

Option 4: Visit a branch

You can update your personal information at any branch location.

Find a branch near you in Oregon and Washington state.

When should I update my information?

You should update your personal information anytime you experience a major life change, such as:

  • Moving to a new address
  • Changing your phone number or email
  • Getting married
  • Having children
  • Graduating or changing employment
  • Changing your name

Note: Name changes require new identification or court documents and a new signature card

Tip: Even if nothing has changed, review your information once a year.

Business Accounts

If you have a business account, be sure to request updates for both your personal and business profiles.

Need More Help?

Chat with us:

  • Ranger virtual assistant is available 24/7 through website chat to answer questions and help you find information.

  • If you need additional assistance, you can connect to a live chat agent during business hours:

    • Monday-Friday: 8:00 a.m. - 6:00 p.m. PT
    • Saturday: 9:30 a.m. - 2:00 p.m. PT
    • Excluding holidays

If you have questions about updating your address, phone number, email address, Secure Access Code contact methods, business account information, or identity verification requirements, start a chat with Ranger or connect with a live agent during available chat hours.

Prefer to call? Contact us at (800) 258-3115.