How to Opt In to Paperless Statements
Go paperless and receive your account statements and other documents electronically through Digital Banking.
Paperless statements provide a convenient, secure, and environmentally friendly way to access your financial information. Once enrolled, you'll be able to view or download up to two years of statements and other eligible documents from Digital Banking.
Why Sign Up for eStatements?
Benefits include:
- Free - Avoid the $3 monthly paper statement fee.
- Secure - Access your statements through Digital Banking instead of receiving them by mail.
- Faster Access - eStatements are typically available sooner than mailed statements.
- Convenient - View, download, or print statements anytime.
- Environmentally Friendly - Reduce paper usage.
- 24 Months of History - Access up to two years of previous statements.
Important: Members with Peak High Yield Checking or Cash Back Checking accounts must be enrolled in paperless statements to qualify for rewards.
Before You Begin
Please note:
- Only the Primary Member can change statement delivery preferences in Digital Banking.
- Enrolling in paperless statements applies to the entire membership, not individual accounts.
How to Enroll in Paperless Statements
- Log in to Digital Banking.
- Navigate to Menu > Settings > Documents
- Locate the membership you want to update.
- Under Delivery Preference, change the selection from Paper to Electronic Statements.
- Review and accept the E-Statement Delivery Disclosure.
- Select Submit.
- A confirmation message will appear indicating your preference has been updated.
Once enrollment is complete, future eligible statements and documents will be delivered electronically.
Email Notifications
When you're enrolled in paperless statements, you'll receive an email notification whenever a new statement, notice, or document becomes available.
To ensure you receive these notifications:
- Keep your email address up to date
- Review your Profile settings periodically
- Contact Peak if your email address changes
Note: Some notices may still be mailed if required by law.
Business and Trust Accounts
In many cases, Business and Trust accounts can be managed through the same Digital Banking login used for personal accounts.
However, if the Business or Trust has its own Tax Identification Number (TIN) or Social Security Number that differs from the individual's personal information, statement preferences must be managed through that Business or Trust's Digital Banking login.
Frequently Asked Questions
Can a joint owner enroll my membership in paperless statements?
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No. Only the Primary Member can change statement delivery preferences in Digital Banking.
What documents are included when I enroll?
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Enrolling in paperless statements applies to your membership and all associated eligible documents available through Digital Banking.
Will I still receive paper statements?
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Most statements and eligible documents will be delivered electronically after you enroll.
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However, some notices may still be mailed if required by law.
How do I know when a new statement is available?
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You'll receive an email notification whenever a new statement, notice, or document becomes available.
Where can I view my electronic statements?
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Electronic statements and documents can be accessed through the Documents section of Digital Banking.
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Need More Help?
Ranger is available 24/7 through website chat to answer questions and help you find information.
Live chat with a Peak representative is available during business hours:
- Monday-Friday: 8:00 a.m. - 6:00 p.m. PT
- Saturday: 9:30 a.m. - 2:00 p.m. PT
- Excluding holidays
If you have questions about paperless statements, statement delivery preferences, email notifications, or accessing documents in Digital Banking, start a chat with Ranger or connect with a live representative during available chat hours.
Prefer to call? Contact us at (800) 258-3115.